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Alba Family Clinic

Privacy policy

Who we are

At ALBA FAMILY CLINIC INC, we respect your privacy and protect your personal information in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

This Privacy Policy explains how we collect, use, and protect the information you provide to us.

Information we collect

We collect only the information you voluntarily share when contacting the clinic:

  • Full name
  • Phone number
  • Email address
  • Information you share about your question or care needs

Use of information

We use your information exclusively to:

  • Answer your questions and guide you about our services
  • Coordinate the care you request by phone or messaging
  • Contact you about the care you requested
  • Send promotions and offers only when you have expressly consented to marketing messages

SMS communications

Sharing your phone number alone does not grant permission to send you SMS messages. When contacting the clinic, you can separately indicate whether you want non-promotional messages and promotional or marketing messages.

  • Message frequency may vary
  • Message and data rates may apply
  • Consent to receive promotional messages is optional

You can opt out at any time by replying:

  • STOP to stop receiving messages
  • HELP for assistance

HIPAA protection

All patient information is protected under HIPAA, ensuring the confidentiality and security of medical data.

Sharing information

We do not sell or share your personal information for commercial purposes.

Consent to receive SMS messages is not shared with third parties or affiliates for marketing purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted.

We may share information only with providers needed to operate our communication systems, under strict confidentiality obligations.

Information security

We implement security measures to protect your information against unauthorized access or misuse.

User rights

You can request access to, correction of, or deletion of your personal information by contacting us at:

info@albafamilyclinic.health

Changes to this policy

We may update this policy at any time. Changes will be posted on this page.

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